Support options | Helpdesk
Please always state the course code at the beginning of the subject in your email!
Contact information
- By email: [email protected]
- By phone: (0317) 486 222
Opening hours
Regular opening hours
Monday – Friday: 8:00 – 12:00 & 13:00 – 17:00
Reduced opening hours
The Brightspace Helpdesk has reduced opening hours during the holiday periods:
Winter holiday 2023
- Dec. 24 – Jan. 1: Call center closed. Emails are handled within 48 hours
- Jan. 2 – 6: 10:00 – 12:00 & 13:00 – 16:00
Summer holiday 2023
- July 10 – 28: 10:00 – 12:00 & 13:00 – 16:00
- July 31 – Aug. 18: Call center closed. Emails are handled within 48 hours
- Aug. 21 – 25: 10:00 – 12:00 & 13:00 – 16:00
On all public holidays the Brightspace Helpdesk is closed.
Topics that we can help you with
The Brightspace helpdesk can help you with the following issues:
- General questions about Brightspace
- Specific questions on functionality, such as assignments, content, etc.
- Advice on how to set-up your Brightspace and which digital learning tool to use for creating learning activities
- Other Brightspace related issues
EdTool Advisor
The EdTool Advisor will help you select the appropriate tool for different educational purposes and criteria. Additionally, it provides information on on how to use the suggested tools and where to find support in using them.
For more information on how to use the EdTool Advisor, please visit About EdTool Advisor.
Brightspace Trainings
You can find a list of the offering trainings and sign up here
Other issues
For other issues, please contact:
- Account related problems: Servicedesk IT phone (0317) 488 888 or go to IT Service portal
- Osiris: consult the Osiris manuals for Course Coordinator & Examiner, Student Advisor & Student Dean and Secretariat, or contact Osiris key-users
- For other education support requests, send an email to [email protected]